(Customer)Support Engineer:
van ICQ-Human Capital in Amsterdam
Support Engineer:
Company profile
Our Client is a global Hybrid Network Operator providing, business-grade wholesale telecommunication services. By combining her own network facilities with the technology and expertise of local market leaders, out client is able to offer customers a unique portfolio of services in more than 200 countries. Her customers are typically international carriers and telecom operators.
Established in the Netherlands in 2004, Our Client operates from its headquarters in Amsterdam and from offices in Washington, Singapore, Mexico City and Moscow. At present, her flat organization consists of an international team comprised of 55 professionals, who create an informal working environment which empowers our ambition, responsibility, creativity, individual strengths and fun. Due to the success, our client is now strengthening her 24×7 customer support center (CSC) and looking for an enthusiastic Support Engineer.
Job profile
As a Support Engineer you will be a member of the international oriented support team (currently circa 10 FTE’s) in the CSC, which is part of the Network & Operations department. This department is responsible for all incident management activities. Support Engineers therefore take full ownership of a pending technical issue until resolved. Your primary tasks and responsibilities will be to:
• Communicate with customers concerning incoming incidents and register these findings;
• Resolve technical issues involving clients’ network connections by analyzing the incident and pro-actively coordinating the repair process with providers;
• Manage the customer relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved by our client;
• Administrate the process of technical support accurately and share findings with colleagues;
• Participate in project teams as necessary to support the business.
As a support engineer you will work in shifts which will mean 3 days on the job, and 2 days off. There are 3 shifts per day, 7 days a week. Naturally, our support engineers receive compensation for working in shifts.
Your Profile
• Completed relevant education (ICT, Electronics, Telecommunications)
• Minimal of 1 year relevant work experience
• English proficiency is a must; French, German, Spanish, Italian, Russian, Portuguese is beneficial
• Analytical & communicatively strong
• Creative & customer focused
• Team player & no 9-to-5 mentality
• General knowledge of:
– Access networking technologies (xDSL, Leased Line, wireless, satellite)
– Routers / firewalls (primarily Cisco)
– VPN solutions (public based on IPSEC/SSL or private based on MPLS)
– Network management systems / tools
Our Clients offers
Depending on your experience, our client offers a competitive remuneration package including € 2.000 – 2.500 per month, pension, bonus, laptop. Most importantly, our clients offers a dynamic and fast growing working environment which offers excellent career opportunities.
DEZE VACATURE IS REEDS INGEVULD, REAGEREN IS NIET LANGER MOGELIJK!
DEZE VACATURE IS REEDS INGEVULD, REAGEREN IS NIET LANGER MOGELIJK!
Gezien: 1248 keer
